Cancellations

Note: This section only applies to purchases made directly on our website, and does not apply to any rewards received through crowdfunding campaigns on platforms including Kickstarter and BackerKit. For crowdfunding questions, see section below titled "Crowdfunding".

If you would like to cancel an order made through our store, please email support@vueglasses.com. The team will initiate a refund once they have received the support request. Please note that all orders are subject to restocking fees when a refund is requested. The restocking fee applies to each pair of glasses. If the manufacturing of your lenses has already begun prior to your request for cancellation, the restocking fee will still apply to your order. 

Lens restocking fees (all prices are in USD):

• Standard - Non-corrective (Non-Prescription): $0
• Standard - Single Vision/Reading lenses: $25 
• Standard - 1.67 High Index Single Vision lenses: $45
• Standard - 1.74 High Index Single Vision lenses: $85
• Standard - Progressives: $80
• Blue Light Filters - Single Vision/Reading/Non-corrective lenses: $30
• Blue Light Filters - 1.67 High Index Single Vision lenses: $50
• Blue Light Filters - 1.74 High Index Single Vision lenses: $90
• Blue Light Filters - Progressives: $90
• Photochromic - Single Vision/Reading/Non-corrective: $60
• Photochromic - 1.67 High Index Single Vision lenses: $150
• Photochromic - Progressives: $100
  
• Tinted - Non-corrective: $0
• Polarized - Single Vision/Reading/Non-corrective: $60
• Polarized - Progressives: $100

The refund on your order will therefore be the price you paid less the restocking fee. 

Personalizations and Custom Etches

Adding a personalization permanently alters the frames of the glasses. We therefore deduct the full cost of this added personalization as a restocking fee. If your frames have not been made yet, then we will not deduct the restocking fee. However, if the personalization has been added to the frame before you've requested a refund or cancellation, we will deduct the restocking fee even if the product has not shipped.

Restocking fees for personalizations (all prices are in USD):

• Personalizations: full cost of the personalization, according to your receipt

The refund on your order will therefore be the price you paid less the restocking fee. 

Sales / Promotions

From time to time, we may offer sales that feature discounted prices, coupon codes, or other promotional offers. If any of these sales mention that "All sales are final" or "Clearance Sale", then it means any product purchased under that sale is not eligible for a return or refund under any circumstances. The products will still be eligible for coverage under warranty, but the product cannot be returned if the customer is merely dissatisfied with the product.  

Return Procedure

Note: This section only applies to purchases made directly on our website, and does not apply to any rewards received through crowdfunding campaigns on platforms including Kickstarter and BackerKit. For crowdfunding questions, see section below titled "Crowdfunding".

For any orders that have been shipped, customers may request a return within 7 days after the product is delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer must return the product(s) to our service center. The return must be postmarked within 7 days after requesting the refund. For example, a customer who requests a refund but waits 3 weeks before dropping it into the mail will not be entitled to a refund. We reserve the right to keep the returned parcel or ship it back to the customer in such circumstances. 

First, email us at support@vueglasses.com to request an RMA number. We will reply with an RMA number and an address to ship the product back to. You, the customer, will bear the cost of the return shipment and all associated costs of such a return will be at your sole expense.  

When we receive the return at our service center, we will inspect the product. The product must be free of defects, damage, disassembly, or any type of alteration as a result of abuse or misuse. If the returned product is approved for refund after inspection, the refund will be made to your original purchasing method. 

Crowdfunding

Glasses delivered as a result of participating in crowdfunding campaigns on platforms including Kickstarter and BackerKit are considered rewards in exchange for your pledge and are not eligible for refunds or returns. 

Backers from crowdfunding platforms including Kickstarter and BackerKit can read each respective platform's Terms of Service for more details:

• Kickstarter
• BackerKit